Refund Policy
Please Read Terms & Conditions Carefully
Last updated: May 2026
At The Soulful Pause, we are committed to providing clear, supportive, and high-quality services.
Please read this policy carefully before making a purchase.
1. Overview
This policy applies to all services and digital products offered by The Soulful Pause, including:
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1:1 holistic wellness coaching sessions
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Reiki and energy healing sessions (online and in-person)
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Digital products (eBooks, guides, and pre-recorded content)
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Online programs and courses
2. Sessions & Services – Non-Refundable
All coaching sessions and energy healing sessions are non-refundable.
This includes:
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1:1 sessions
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Packages and programs
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Online and in-person bookings
Please ensure you are ready to commit before booking.
3. Rescheduling Policy
You may reschedule your session with a minimum of 48 hours’ notice.
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Late cancellations or missed sessions will be forfeited
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No refunds will be issued for missed or late-cancelled sessions
If a session is cancelled by The Soulful Pause, you will be offered:
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A rescheduled session, or
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A full refund where appropriate
4. Digital Products – Non-Refundable
Due to the nature of digital content, all digital purchases are non-refundable.
This includes:
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eBooks
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Guides and PDFs
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Pre-recorded content
If you experience any issues accessing your purchase, please contact us and we will assist you.
5. Change of Mind
We do not offer refunds for change of mind on any services or digital products.
Please read all descriptions carefully before purchasing.
6. Consumer Rights
Nothing in this policy overrides your rights under the Australian Consumer Law (ACL).
You may be entitled to a refund or replacement if a service or product is found to be faulty or not delivered as described.
7. Contact
If you have any questions or concerns regarding this policy, please contact:
The Soulful Pause
Email: admin@soulful-pause.com
ABN: 21 768 427 145
Location: Victoria, Australia