Privacy Policy
Please Read Carefully
Last updated: May 2026
At The Soulful Pause, your privacy matters. This Privacy Policy explains how your personal information is collected, used, stored, and protected when you engage with our website, services, and digital offerings.
1. Who We Are
The Soulful Pause is a holistic wellness business founded by Jaymee Hope, offering services including:
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1:1 holistic wellness coaching (online)
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Reiki and energy healing sessions (online and in-person)
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Digital resources (eBooks, guides, and pre-recorded content)
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Online programs and courses
We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
2. What Information We Collect
We may collect the following information:
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Personal details (name, email address, phone number)
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Information you provide through forms, bookings, or emails
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Health or wellbeing information (only if you choose to share it)
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Payment and billing details (processed securely via third-party providers)
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Website usage data (such as pages visited and interactions)
3. How We Collect Information
We collect information when you:
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Submit forms on our website
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Book sessions or purchase digital products
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Sign up for free resources or email communications
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Contact us via email or social media
4. Why We Collect Your Information
We collect your information to:
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Provide and deliver our services and digital products
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Personalise your experience and support your wellbeing journey
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Process payments and manage bookings
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Communicate with you about your sessions or resources
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Improve our services and website experience
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Meet legal and regulatory obligations
5. Cookies & Website Analytics
Our website may use cookies and analytics tools to understand how visitors interact with our content and improve user experience.
You can disable cookies in your browser settings, though this may affect some website functionality.
6. Data Storage & Security
Your information is stored securely using password-protected and encrypted systems.
We take reasonable steps to protect your data from misuse, loss, or unauthorised access.
7. Disclosure of Information
We do not sell or share your personal information for marketing purposes.
We may disclose your information:
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To trusted third-party providers (such as payment processors or booking platforms)
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If required by law
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With your consent, if collaborating with other professionals
8. Access and Correction
You may request access to your personal information or ask for corrections at any time by contacting:
We aim to respond within a reasonable timeframe.
9. Marketing & Communications
If you opt in, we may send you emails with updates, resources, or offers.
You can unsubscribe at any time using the link in our emails or by contacting us directly.
10. Children’s Privacy
Our services are intended for individuals aged 18 and over.
If we become aware that we have collected information from a minor, we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time.
Any updates will be reflected on this page.
12. Contact
If you have any questions about this policy or how your information is handled, please contact:
The Soulful Pause
Email: admin@soulful-pause.com
ABN: 21 768 427 145
Location: Victoria, Australia