Privacy Policy
Please Read Carefully

Last updated: 02/07/2025

At The Soulful Pause, your privacy matters deeply to us. This Privacy Policy explains how we (Jaymee Hope - Founder & Lacee Heenan - co-founder) collect, use, store, and protect your personal information across all services and products, including our Sanctuary Kits, mental health and wellness coaching, and digital offerings.

1. Who We Are

The Soulful Pause is a wellness brand offering holistic products and services including:

Sanctuary Kits (physical self-care items)
1:1 and group wellness coaching sessions via video call
Mental health support from a lived-experience and holistic perspective
Digital resources: eBooks, PDFs, and pre-recorded video/audio sessions
Coaching services led by Jaymee Hope and Lacee Heenan

We are committed to safeguarding your personal information and complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. What Information We Collect

We may collect the following information when you engage with us:

Personal details: name, email address, phone number, and postal address
Health-related information (only if you choose to disclose it during coaching)
Session data: recordings (audio or video), notes, and communication records
Payment and billing details via secure third-party platforms
Digital engagement: downloads, course access logs, and email interactions

3. How We Collect Information

We collect your information through:

Our website forms and contact pages
Booking and payment systems
Coaching sessions (via video call)
AI-powered voice recordings (with your prior consent)
Downloads of PDFs, eBooks, and digital packages
Direct communication via email, phone, or social media

4. Why We Collect Your Information

We collect your data for the following reasons:

To deliver and personalize your wellness experience
To process purchases and deliver physical and digital products
To facilitate and improve coaching services
To securely store coaching session notes and audio records
To understand your wellness needs and provide tailored support
To manage legal, safety, and ethical obligations

5. Use of AI Voice Recordings

For quality, reflection, and note-taking purposes, we may use AI voice recording technology during 1:1 and group coaching sessions. These recordings:

Are only created with your informed and written consent
Are stored securely and used only by your coach (Jaymee or Lacee)
Will never be shared without your explicit permission

6. Cookies and Website Analytics

We may use cookies and tracking tools to improve your browsing experience and understand how visitors use our site.

Cookies help us:

Remember your preferences
Provide relevant content
Track website traffic via tools like Google Analytics

You can disable cookies via your browser settings, but this may affect your ability to use some features of our site.

7. Data Storage & Security

Your personal information is stored in secure cloud-based systems protected by passwords, encryption, and restricted access. We take reasonable steps to protect your information from misuse, interference, loss, and unauthorized access.

8. Disclosure of Your Information

We do not sell, rent, or trade your personal information.

We may disclose your data:

To trusted third-party service providers (e.g., payment processors)
When legally required (e.g., if serious harm or criminal activity is disclosed)
With your explicit consent, to collaborate with other wellness professionals if needed

9. Access and Correction

You can request access to your personal information or ask us to correct any inaccuracies by contacting us at:

admin@soulful-pause.com

We will respond within a reasonable timeframe, typically within 7 days.

10. Marketing & Communications

With your consent, we may send you emails about upcoming coaching sessions, wellness content, or product updates. You can opt out at any time by clicking “unsubscribe” in any email or contacting us directly.

11. Children’s Privacy

Our services are not intended for children and have a strict policy for 18+ only. If we become aware that we have collected information from a child without consent, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our offerings or legal requirements. We encourage you to review it regularly.