Psychological Disclaimer
Please Read Terms & Conditions Carefully

Last updated: 02/07/2025

At Soulful Pause, our mission is to support your mental, emotional, and physical wellbeing through holistic coaching, lived experience, and supportive self-care tools. However, it is important to understand the limitations of our services and your responsibilities when engaging with us.

Please read our psychological disclaimer carefully.

1. Coaching Is Not Therapy

Our coaching sessions are designed to offer guidance, support, mindset tools, and wellness strategies, but they are not a replacement for psychological therapy, counselling, psychiatric care, or medical treatment.

We are not licensed psychologists, counsellors, or psychiatrists. If you are experiencing symptoms of mental illness or emotional distress, we strongly recommend seeking help from a qualified allied health professional.

2. Health Check Recommended

We recommend that all clients obtain a general medical and mental health check-up before beginning any coaching program with us.

This is especially important if:

You are experiencing ongoing psychological symptoms
You have a history of mental health conditions
You are currently under treatment or taking medication

This ensures your safety and helps us support you responsibly within our scope of practice.

3. Diagnosed Mental Health Conditions

If you have a significant or diagnosed mental health condition, we advise that you remain under the care of a licensed mental health professional throughout the duration of your coaching journey.

You are welcome to work with us alongside clinical care, but we do not provide treatment or crisis intervention. Please notify us of any existing diagnoses or struggles you may have for any personalized support so we can consider this and provide you the best tailored advice. You are under no obligation to disclose this, however, please note if we are unaware our advice may not be applicable to you, and we hold no liability for advice that is not in alignment with your needs if undisclosed.

4. Referrals During Sessions

During a coaching session, if your coach (Jaymee-Lea Hope or Lacee Heenan) recognizes that your needs go beyond the scope of wellness coaching, we may respectfully recommend or refer you to a licensed professional such as a psychologist, counsellor, GP, or psychiatrist to protect our psychological disclaimer.

This is always done with your wellbeing in mind and in a spirit of compassion, not judgment.

5. Crisis Support

We do not offer emergency mental health services. If you are in crisis or need urgent support, please contact emergency services or a mental health helpline in your area.

In Australia:

Lifeline: 13 11 14
Emergency: 000

6. Contact Us

If you have any questions about this disclaimer or need clarity about whether coaching is appropriate for you, please reach out:

The Soulful Pause

Email: admin@soulful-pause.com

ABN: 67 233 018 328

Location: Victoria, Australia